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Privacy Policy

This Privacy Policy explains how lubricom.mt (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you visit our website or interact with our services. We are committed to safeguarding your privacy and complying with the General Data Protection Regulation (GDPR) and the applicable Maltese data protection laws.

1. Information We Collect

1.1 Information You Provide

We may collect personal data directly from you, including:

  • Name

  • Email address

  • Phone number

  • Billing or shipping address

  • Information submitted through contact or inquiry forms

  • Account registration details

  • Information related to purchases or service requests

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device details

  • Pages visited, time spent, and referring URLs

  • Cookies and tracking data (see Section 6)

1.3 Transaction Data

If you place an order or request a quote:

  • Order information

  • Payment details (processed securely through third-party payment processors)

  • Purchase history

2. How We Use Your Information

We process your data to:

  • Provide, manage, and improve our services

  • Handle orders, invoicing, and deliveries

  • Respond to inquiries and offer customer support

  • Communicate updates, promotions, or important notices (only with your consent where required)

  • Enhance website functionality and user experience

  • Maintain security and prevent fraudulent activity

  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate interests, such as improving service quality and protecting our systems

4. Data Sharing and Disclosure

We do not sell or rent personal data.

We may share your information with trusted third parties such as:

  • Website hosting and IT service providers

  • Payment providers

  • Delivery and logistics partners

  • Professional advisers (legal, accounting, etc.)

  • Authorities where required by law

All third parties are required to process your data securely and only for the intended purpose.

5. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfil the purposes set out in this policy

  • Meet legal, accounting, or reporting obligations

  • Resolve disputes

When no longer needed, data is securely deleted or anonymized.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyse performance and usage

  • Personalise user experience

  • Support marketing and advertising (if applicable)

You may manage or disable cookies through your browser settings. Some features may not function correctly without them.

7. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete information

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your data against:

  • Unauthorised access

  • Loss or theft

  • Alteration

  • Destruction

However, no method of electronic transmission is completely secure.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content. We recommend reviewing their policies before providing personal data.

10. Children’s Privacy

Our services are not intended for individuals under 16 years of age, and we do not knowingly collect data from children. If such data is discovered, it will be deleted promptly.

11. International Transfers

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in compliance with GDPR requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last Updated” date.

13. Contact Us

For questions about this Privacy Policy or to exercise your data-protection rights, you can contact us at:

Address:
42, Triq Windsor,
Paola, Malta

Phone:
+356 2702 0602

Email:
info@lubricom.mt